Welcome to Voodoo Collectables

Here at VooDoo Collectables, we take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. 

However, sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. If this is the case with your item please contact VooDoo immediately via email to info@voodoocollectables.com.au

Customers who have purchased from VooDoo Collectables should note that all returns/exchange enquiries must be received by VooDoo Collectables within 30 days of you receiving your goods at your nominated delivery address. A VooDoo Customer Support representative will be in contact with you within 1 – 2 business days after receiving your enquiry. 

Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.

Defective items 

VooDoo Collectables will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer. 

VooDoo Collectables will cover the shipping cost of defective item from the customer’s nominated delivery address to our States HQ. This can be done by refunding the postage upon the defective item being received by us at HQ. However, it must be noted that VooDoo Collectables reserves the right not to reimburse postage costs unless it expressly approves of the item being returned to us at HQ – therefore, it is very important that if you have got a defective or damaged item, you must contact us within 30 days of receiving that item.

Change of Mind

VooDoo Collectables does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to VooDoo Collectables in exactly the same condition it was received by the customer.

You must contact VooDoo Collectables to discuss any exchange within 30 days of receiving your item. VooDoo Collectables reserves the right to refuse any return of a product due to change of mind. 

Refunds

All refunds are at the discretion of VooDoo Collectables. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund. 

In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, PayPal, Bank Transfer.

Credit Card

• Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD) at the current exchange rate. VooDoo Collectables is not liable for any variation in amount refunded due to exchange rates. 
• It can take up to 30 days for the refund to show up on the card statement.
• In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. VooDoo Collectables can not refund money onto a different credit card. 

Paypal

• How a refund is credited depends on how the original payment was made:
• If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.
• If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.  
• Refunds are issued in Australian Dollars (AUD) at Paypal’s current currency exchange rate. VooDoo Collectables is not liable for any variation in amount refunded due to exchange rates. 

Bank Transfer

• If you have paid by Bank Transfer VooDoo Collectables will refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide VooDoo Collectables with your Account Name, BSB & Account Number. 
• Transfers from financial institutions are not instant, and it may take up to 3 – 5 working days from the time the transfer was made to receive your refund.

Blasts from the Past

As Blasts from the Past are often second hand collectables – the majority of the time the box condition will be less than perfect. VooDoo Collectables aim to show and describe the state of the collectable to the best of our ability.

However, if we discover any defect or damage, we will contact you first before sending it out via phone or email and let you know the exact condition of the goods with additional photos.

It is then at VooDoo Collectables discretion to offer you, the customer, a discounted deal on the piece to compensate. This is negotiated only when this rare occurrence arises and is treated on a case-by-case basis. 

As the terms and conditions of sale for a Blasts from the Past item include the customer agreeing to the current condition of the product they will not be issued a refund or exchange barring any damage to the product received that had not been communicated by VooDoo Collectables.